Aussie Broadband review

While it may not have as many customers as any of Australia's biggest internet providers (Telstra, Optus and TPG), Aussie Broadband is still one of the country's best-known ISPs and maintains a decades-long reputation for great service and support.

Aussie Broadband’s NBN plans aren’t the cheapest around (nor are they the most expensive), but they do offer some of the fastest typical evening speeds on the market. It’s also appealing for those who want 100% Australian-based customer support, and we’ve found it offers some of the best NBN plans for gamers in particular. Aussie Broadband also has a range of NBN plans specifically for seniors, so a wide range of speed and pricing needs are covered.

So is it the best NBN provider for you? Let’s run you through the key things to consider before you sign up for an Aussie Broadband plan, including the plans on offer, official performance data and how real-world users rate the service.

Plans

• All NBN speed tiers catered to
• A unique 75Mbps option also available

Aussie Broadband supports every official NBN speed tier, from Basic I (12Mbps) all the way through to Ultrafast (1,000 Mbps). Notably, The telco is the only one we’ve found that offers a unique 75Mbps plan, which might be an attractive option for users who can’t decide between NBN 50 and NBN 100.

We first published this review in March 2023 and at that time, Aussie Broadband’s typical evening speeds were slower than the theoretical tier-supported maximums. When updating in May 2023, we found it advertised max speeds, however, we have since found speeds have fallen short again — we’ll expand more in the Speeds section below. 

Aussie Broadband’s NBN plans, including pricing and typical evening speed (TES) figures are as follows. 

• NBN 12: AU$69p/m (11Mbps TES)
• NBN 25: AU$79p/m (24Mbps TES)
• NBN 50: AU$89p/m (48Mbps TES)
• NBN 75: AU$92p/m (72Mbps TES)
• NBN 100: AU$95p/m (98Mbps TES)
• NBN 250: AU$119p/m (246Mbps TES)
• NBN 1000: AU$129p/m (600Mbps TES)

In the majority of cases, Aussie Broadband is one of the most expensive NBN providers in Australia, making it difficult to recommend if you’re looking for the cheapest NBN plans in the country. However, in return for your investment, you do receive exceptional customer service, which we'll explain more on further into this review. 

Aussie Broadband also supports Opticomm plans. Opticomm is a privately-owned optical fibre network that is separate to the NBN. Opticomm is only available in select areas of the country at present, and is predominantly connected to new-build properties. 

You can find out if your property supports Opticomm via the Aussie Broadband website. When you enter your address, you will be told what connection type you have and then be shown a range of plans to suit. If you do have Opticomm, you could stand to benefit from more consistently fast speeds compared to the NBN. 

Speeds

• Maximum typical evening speeds across all tiers, except NBN 1000
• Failed to deliver 100% of plan speeds according to ACCC data

As mentioned above, Aussie Broadband offers plans across all NBN speed tiers but it no longer claims to be able to achieve the theoretical maximum speeds that those tiers support. The telco did advertise full speeds when we last audited them back in May 2023, and in all honesty, the minor discrepancies are unlikely to make a huge difference in the real world. 

For example, ABB only advertises 246Mbps for its NBN 250 plan – or about 2.6% below the theoretical maximum. There are almost no circumstances where that’s going to be detectable, let alone make a real difference, however, if for some reason you must have the absolute maximum typical evening speeds possible, then you may want to consider another provider. 

Like most providers, Aussie doesn’t claim to be able to hit 1,000Mbps evening speeds on its Ultrafast plan, instead 'only' claiming 600Mbps. That still puts it among the top providers for Ultrafast speeds; with Optus and Origin also claiming TES of 600Mbps, while Southern Phone hits 650Mbps, Telstra reaches 700Mbps, Superloop advertises 811Mbps and Swoop leads the pack with 969Mbps. 

For customers wanting to take advantage of Superfast (NBN 250) and Ultrafast (NBN 1000) speeds, things do look more positive…at least where speed is concerned. It’s worth pointing out that while you should get fast speeds, you will have to pay extra for it (more on pricing below).

Aussie Broadband advertises typical evening speeds of 600Mbps on the Ultrafast NBN 1000 tier. Only Telstra advertises faster speeds of 700Mbps, and even then this is only an estimate. So if you have an NBN connection that can support up to gigabit speeds, Aussie Broadband could be the best option for you. 

Cost

• Plans are more expensive than the monthly average
• No introductory discounts

Aussie Broadband’s pricing does make it difficult to recommend if you’re looking for the cheapest NBN plans. We’ve looked at the monthly cost of all NBN plans available through WhistleOut to determine an average figure, and compared this to the cost of Aussie Broadband’s NBN plans. 

Due to some other NBN providers heavily discounting the regular monthly cost of their plans, Aussie Broadband's plans have become a lot more expensive than the monthly average. This is especially true with the faster speed tiers. 

Its Superfast plan currently costs AU$7.42 more than the monthly average of AU$111.58, while its Ultrafast plan costs AU$2 less, according to our research. Across the slower tiers, Aussie Broadband is still more expensive than the average, but by a smaller margin. 

Despite its great customer support, Aussie Broadband's higher-than-average costs are a little hard to swallow, especially since it doesn’t advertise maximum speeds or offer introductory discounts. But with other providers offering attractive discounts for higher speeds — like this Superloop NBN 1000 plan for just AU$99p/m — Aussie Broadband really does fall flat in comparison. 

What’s more, Aussie Broadband doesn’t include a modem or any other extras with its plans. Using Telstra as a comparison, Australia’s biggest telco charges even more for its NBN plans, but it does include a modem, complete with 4G backup, along with a number of free subscriptions to various music and video streaming services for a set period. So, while Telstra’s NBN plans cost even more than the average, you at least get some included value.

With regard to modems, Aussie Broadband will ask you to pay upfront if you need one. But you do get a good selection compared to competitors. Whereas others tend to give just a single option, ABB lets you choose between both NetComm or Google Nest Wifi modems. NetComm options start at AU$179 for a single NF20 Wi-Fi 6 compatible unit and rise to AU$429 for a modem with two satellite points to create a mesh network.

If you’d rather Google Nest Wifi in your home, you can choose from a two-pack or three-pack for AU$349 or AU$469, respectively. We always recommend shopping around for the best modems and routers, as you may find other third-party retailers selling the units for less than telcos. If you do buy your own, you can then just select the ‘BYO modem’ option when signing up for your NBN plan.

Reliability

• One of the most reliable providers
• Very few outages reported

One area where Aussie Broadband claws back some points is in regards to NBN outages. While this data can fluctuate over time, the most recent data on outages published by the ACCC found that Aussie Broadband customers experienced 0.52 outages per day. 

Of those outages monitored across 40 white boxes during the test period, 27.4% of units didn’t record an outage and only 7.8% recorded an outage at least once a day. The telco’s outages have increased since the last report, where it only recorded 0.33 outages per day. In our opinion, this makes Aussie Broadband a reliable NBN provider. 

Data Caps

• Unlimited data on most popular tiers
• 'Build your own' feature with various data cap options

While it is now uncommon for NBN providers to instil data caps on their NBN plans, they do still exist. By default, Aussie Broadband’s NBN plans come with unlimited data, however the telco does offer a “build your own plan” feature that lets you customise a plan to make it perfect for your household. 

You can firstly select from the full range of speeds — which also includes a 75/20 option nestled between NBN 50 and NBN 100 plans — and then you can choose to introduce a data cap. This could be handy if you know you’re not going to need much data on a monthly basis. Perhaps you just use the internet for social media access and editing online documents. 

You’re able to choose between 100GB and 500GB monthly data caps — although only on speeds from NBN 25 to NBN 100 — and doing so reduces your monthly bill. However, by comparison, we’d argue that the unlimited data option presents the best value. A 100GB data cap saves you AU$9p/m while a 500GB data cap saves you just AU$4p/m. For our money, we’d be prepared to spend the extra and not have to worry about potentially going over our data limit.

Gaming

• Claims to have a network optimised for gaming
• Positive reports from customers

One area where Aussie Broadband has the potential to excel over other providers lies in gaming. This is because Aussie Broadband advertises specific NBN plans for gamers, which have been received well by Australia’s gaming community. 

For its gaming plans, Aussie Broadband claims to serve up optimised network routing, meaning you should be able to take advantage of the quickest and shortest routes to various gaming servers. These aren’t just limited to servers in Australia, as Aussie Broadband says it’s established “international transit links into major gaming regions such as the USA and South East Asia.”

Extra Features

• Senior NBN plans available
• Offers the free FTTP NBN upgrade
• Fetch TV bundles

Aussie Broadband presents potential customers with a number of ways to get connected. There’s the usual slate of NBN plans, as mentioned earlier in this review, along with the ‘build your own plan’ model that lets you customise your ideal NBN plan. 

Aussie Broadband is also one of the few providers to offer dedicated NBN plans for seniors. There are three plans to choose from, all of which are based on the NBN 12 speed tier and come with a voice over internet protocol (VoIP) phone line. The thinking behind NBN plans for seniors is that the older generation aren’t going to need a high-speed internet connection to stream the latest movies and TV shows, but instead just need a basic broadband connection to message family on social media or send emails. 

The Australian-based telco also announced in March 2022 that it would take part in the rollout of NBN upgrades. This means that Aussie Broadband customers who live in suburbs where fibre-to-the-premises (FTTP) upgrades are taking place, and who have either a fibre-to-the-curb (FTTC) or fibre-to-the-node (FTTN) NBN connection type, will be able to place an order for an upgrade. 

To do so, eligible customers will need to either already be on, or sign up for, an NBN 100 plan (for FTTN customers) or an NBN 250 plan (for FTTC customers). The initial cost of the upgrade is free, as it is covered by the NBN. However, ABB says that extra external costs could apply if extra infrastructure is needed to complete the installation.

Aussie Broadband says customers who do upgrade will need to stay on their plan for a minimum of 12 months. If they choose to leave the plan or downgrade, they may be liable to pay the NBN a AU$200 downgrade fee. Customers who are experiencing financial hardship may be able to avoid this fee. 

ABB also serves up the possibility to bundle your NBN plan with the Fetch pay TV service, although on the face of things, there doesn’t appear to be much benefit to doing so as you only get one month of free access to the Ultimate Channel Pack before having to pay a monthly fee. Only a handful of telcos supply Fetch TV, iiNet being another. iiNet gives you a set-top streaming box for free if you remain connected for 24 months, but Aussie Broadband charges AU$10p/m.

Cancellation and Hidden Costs

• Can cancel anytime without 30 days notice
• Requires verbal communication over the phone
• Cancellation costs involved if you've take out a Fetch TV bundle

ABB, like the vast majority of NBN providers, works on a no lock-in contract basis. This means you are free to cancel and leave your plan whenever you want, as opposed to being tied in for a minimum term of 12 months, for example.

From our understanding of Aussie Broadband’s terms and conditions, you don’t need to provide any notice period if you wish to leave. The telco says it offers pro-rata closures, which you can discuss with a customer service representative when closing your account. Note that in order to close your account, you will need to speak to someone over the phone, as ABB requires verbal confirmation. 

The telco adds that NBN disconnects services during the early morning hours, so do keep this in mind when cancelling. For example, you may wish to cancel during the later morning hours, so that you can still use your service for the remainder of the day. 

If you have taken out a Fetch TV plan with Aussie Broadband and choose to close your account, you will need to send the media box back to ABB. You are liable for the shipping costs, and if you don’t return the box within 30 days, then you will be liable to pay a non-return fee as well. 

You won’t need to pay anything for the modem, as you pay an upfront cost for it when signing up to an ABB NBN plan. The modem is yours. 

Shipping costs are applied to modems, Fetch TV boxes and any other hardware you may need for your service. These are set at AU$15 for standard shipping, AU$20 for express and AU$25 for courier. 

If you have an FTTN or FTTC connection at your property, and you currently have a home phone line but haven’t yet connected to the NBN, then when you do, you will need to sacrifice the copper phone line so that the NBN connection can take over. If you wish to keep a landline phone, you will need to switch to a VoIP service. 

However, if your property happens to have two phone lines going into it, you can select to keep a home landline service on one, and NBN on the other. This will incur a service fee of AU$297. The second phone line will still eventually be disconnected, however, 18 months from the time NBN went live in your area. 

The service fee and 18-month disconnection period aren’t exclusive to Aussie Broadband. Any internet service provider (ISP) that offers a home phone service will abide by the same terms and conditions. 

Reputation

• Exceptional customer support
• Staff available seven days a week

So, you’ve come this far into the review – you’re liking what you’re reading and Aussie Broadband seems like it could be a good fit for your household. But, what is it actually like to deal with as a customer? Fortunately, you should have nothing to worry about, as Aussie Broadband consistently rates highly with current customers. 

ABB’s big selling point is its Australian-based support team and on ProductReview.com.au, the telco scores 4.5 stars out of 5 for customer service, based on 7,606 reviews from a total of 8,697.

It’s pretty simple to get support for anything you might need, as there is a phone number, online live chat and even a companion app that could provide the answers you seek. Customers can call Aussie Broadband on 1300 880 905 between the hours of 8am and midnight, seven days a week and then be asked to be put through to one of four teams: sales, technical support, service delivery and business service delivery. Opening hours for each team differ, so be sure to check on Aussie Broadband’s website before you call. 

The My Aussie App, available for Android and iOS should be your first port of call before contacting Aussie Broadband directly however, as it can prove to be exceptionally helpful. With the app, you’re able to manage your account settings, edit your payment details or set up a payment plan, view your data usage and calculate how much phone calls are costing you (if you take out the optional phone service), and even raise support tickets with the technical support team. 

If you think your connection has suffered an outage, you can log into the app to check any outages in your area (you will need an active mobile data connection to do this) and if you find your plan either isn’t quite fast enough for your household (or perhaps it’s too fast), then you can change it within the app too. 

Aussie Broadband FAQ