When you purchase a mattress online, it usually arrives vacuum-sealed and roll-packed in a long brown box. However, some brands offer White Glove Delivery, which entails a delivery team setting up your new mattress right inside your bedroom — and possibly hauling away your old mattress, too.
White Glove Delivery comes standard with the Saatva Classic, which tops our guide to the best mattresses of 2025. Other online sleep brands, such as Bear and Helix, offer this service as an optional upcharge. That’s because White Glove Delivery is a premium service and not the industry standard.
Here’s what you need to know about mattress White Glove Delivery, what it includes, and which brands offer it — either free of charge or as an upgrade.
What is mattress White Glove Delivery?
White Glove Delivery is a premium delivery service that usually involves delivery and setup of your new mattress, plus the removal of your old mattress. Some brands will even take your old box spring or foundation, too, but not all of them go this extra mile.
This service is usually included free of charge with a luxury mattress, although some popular bed-in-a-box brands may offer it as an extra.
Mattress White Glove Delivery: What's included
At minimum, White Glove Delivery includes installation and setup of your new mattress in a room of your choice — whether it's your bedroom, your kid's bedroom, or a guest bedroom.
Many brands also offer haul-away of your old mattress, which is doubly convenient if you're unsure of how to get rid of your old mattress. A few sleep brands even include the option to remove your old foundation or box spring.
With mattress White Glove Delivery, you can schedule your delivery at a time that's convenient for you. Brands usually partner with third-party logistics companies to carry the task out.
Mattress White Glove Delivery: What's not included
It would be fantastic if White Glove Delivery included the removal of any old bed frame, but that isn’t the case.
Some brands will stipulate in their shipping terms and conditions that adjustable beds, water beds and bed frames of any description cannot be removed by their delivery partners.
White Glove Delivery also doesn't cover moving your bedroom furniture around or disposing of headboards or footboards. It doesn't cover the removal of your old mattress packaging if you held onto it for some reason — only the removal of packaging materials for your new mattress.
When you’re deciding whether to purchase a new mattress and the brand you’re considering offers White Glove Delivery, go through their rules with a fine tooth comb. If you’re undecided between two mattresses, you may find that one offers a more comprehensive type of White Glove Delivery than the other and that can be your deciding factor if the beds are an even match in all other key areas.
Is mattress White Glove Delivery free of charge?
No. A lot of mattress brands charge for White Glove Delivery, and they may also call it something different, such as In-Home Set-up and Delivery or Premium Shipping and Mattress Installation.
Luxury mattresses are normally where you will come across free White Glove Delivery. People who buy expensive beds love to see it, too, because they feel it helps their money go further.
A handful of online mattress brands offer White Glove Delivery starting from $100. The services included will vary from brand to brand. We recommend going with this option if you can't handle a mattress setup on your own and/or if you need an easy way to dispose of your old mattress.
Which mattress brands offer White Glove Delivery?
Many of this year’s best mattresses can be shipped via White Glove Delivery, but not all of them offer this premium shipping service for free. Here is a list of major mattress brands that offer White Glove Delivery, with details of whether it’s free or paid for (and what it includes if so).
Free mattress white glove delivery
Saatva – Free White Glove Delivery: Saatva’s delivery team will set up your new mattress and take away your old mattress and foundation (or box spring) for free. Tick the box next to "Free mattress & foundation removal" at checkout.
Saatva won’t take waterbed bases, adjustable bases, frames, Sleep Number bases, stained/damaged mattresses and foundations, or headboards and footboards.
Stearns & Foster – Free White Glove Delivery: This is similar to Saatva’s service above, with the Stearns & Foster delivery partners delivering and setting up your new luxury mattress for you. They will also remove your old mattress and box spring, but you must request this when ordering your new mattress.
Tempur-Pedic – Free White Glove Delivery: Tempur-Pedic offers this service for all of its mattresses except the Tempur-Cloud bed-in-a-box. Haul-away of your previous mattress and/or base is included so if you don't want those items taken away, you'll have to let the delivery team know.
Beautyrest – Free White Glove Delivery: All Beautyrest mattresses receive complimentary White Glove Delivery to your home. It also entails removal of any packaging, your old mattress, and your box spring (if necessary).
Cloverlane – Free White Glove Delivery: Your Cloverlane mattress will be installed in a room of your choice at no extra cost. Removal of your old mattress is also included.
Mattress white glove delivery as an extra service
Nectar Sleep – $199 for White Glove Delivery: Nectar’s White Glove Service includes delivery, unboxing, and assembly of your new Nectar mattress to your room of choice. The fee also includes removal of your old mattress.
Bear Mattress – From $100 for White Glove Service: Bear’s equivalent of White Glove Delivery is hugely customizable and offers the most options out of any online mattress brand. Removing your old mattress only after delivering your new one costs $100, and that scales up to the most premium version: Installing your new mattress and removing your old mattress and base ($200).
Helix Sleep – From $119 for In-Home Setup & Removal: Helix mattresses can be shipped to your doorstep for free, but if you're ordering one of its opulent Elite Collection beds or have no way to dispose of your old mattress, this service could come in handy. Prices start at $119 for mattress removal and $129 for mattress setup. You can also opt in for the removal and setup of a foundation and/or adjustable base.
Note that Helix only offers this service in select ZIP codes.
GhostBed – $279 for White Glove Delivery: This is one of the most expensive options we’ve come across, and it adds a hefty chunk to the final price you pay. Of course, there’s the option of free standard shipping if you’re happy to set up your new mattress and remove your old one. GhostBed’s White Glove Setup & Mattress Removal includes unboxing your new mattress and adjustable base or foundation, plus removing your old mattress and box spring and packaging materials.
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