Verizon down — live updates on latest network outage

Users report that their phones are again going into SOS mode

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Nearly a week after Verizon experienced a massive outage that caused many of its customers to be without service for almost an entire day, reports are coming in indicating that there's another outage happening right now.

User reports on Downdetector show a massive outage spike at around 1:00 p.m. ET, affecting users located in New York City, Atlanta, Los Angeles, Chicago, and many more. There was about 1,538 reports as of 12:44 p.m. ET, and it's still just around at the top of the hour. Over on X (formerly Twitter), there are many users reporting outages with their phones once again going into SOS mode. Meanwhile, users on Threads report that outages with Verizon are happening across Florida due to Hurricane Milton.

This is a developing story, so keep an eye out for all the latest updates here about this new Verizon outage.

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Verizon acknowledges the outage

Downdetector Verizon Outage map.

(Image credit: Downdetector)

A Verizon spokesperson provided the following comment: “We are aware of an issue impacting some customers in a couple of states in the Great Plains region. Our engineers are engaged and we are working quickly to resolve the issue.”

Obviously, the outage is affecting more than just the Great Plains area of the country. The Down Detector outage map currently shows big outages in New York and Washington DC and the Wichita, Kansas metro area with a smattering of other areas across the country reporting issues.

Verizon Status page reveals outage in New York

Verizon's site reporting the outage

(Image credit: Future / Mark Spoonauer)

Verizon has a tool on their website to check the status of their network. Enter you address and the tool will inform you whether or not an outage is happening. 

We put in the address for our New York office and it does appear that the service is down. The message reads, "Data, voice, text and wireless home internet service are limited in New York, NY."

The tool also states that Verizon is aware of the issue and is working on a solution. We have reached out to Verizon for comment and will update if the company officially responds.

The message currently claims that the issue should be resolved by 3:55 P.M. Eastern time on October 10, 2024.

I am on the west coast currently and checked for Los Angeles. For LA, the status tool says that Verizon is "looking into Los Angeles, CA area for a potential network disruption." It goes on to say that they would know more within 12 hours. I am currently not experiencing any issues, so it's unclear if the issue is only occurring on the East Coast.

Outage has lasted at least 2 hours

Two hours since the initial spike, there are still reports of customers having service disruptions with Verizon, but it has gone down to a total of 1,186 reports  at 1:59 p.m. ET according to Downdetector.

This is nowhere close to the amount from the previous Verizon outage, which accumulated over 100,000 outage reports.

Spectrum Mobile customers also affected

Downdetector Spectrum Outage chart.

(Image credit: Downdetector)

Meanwhile, there are reports from users on Threads saying that Spectum Mobile is also experiencing outages today and the Downdetector reports from today seem to indicate this. Spectrum Mobile operates off Verizon's 4G LTE and 5G networks.

Verizon rivals appear unaffected

As of 1:32 p.m. ET, Downdetector is showing 1,255 reports of users having service disruptions with Verizon. Meanwhile, rivals AT&T and T-Mobile don't appear to have mass disruptions with their services.

Outage reports span the country

Downdetector Verizon Outage map.

(Image credit: Downdetector)

Although the Verizon outage doesn't appear to be as massive right now as the last time, there are customers in many markets across the country experiencing service disruptions. The most reported locations based on Downdetector include the following:

  • New York City
  • Tampa
  • Omaha
  • Philadelphia
  • Minneapolis
  • Atlanta
  • Chicago
  • Los Angeles
  • Lakeland

Sudden spike in outage reports

Downdetector Verizon Outage chart

(Image credit: Downdetector)

There were reports of Verizon service disruptions in the last 24 hours, but Downdetector shows a huge spike in the last hour, with over 1,500 reports coming in. It doesn't look isolated to one area either. Are you experiencing disruptions? Let us know.