Exclusive $150 discount on e-Bikes using this Upway voucher code
Get up to 60% off your order in the Upway Black Friday sale
Save up to $1500 on electric bikes in the Upway's Black Friday sale
Enjoy a range of accessories from as little as $11 at Upway
Grab e-bikes starting from just $999 at Upway
FAQs
How much does Upway charge for shipping?
Upway shipping includes bike and e-bike assembly as standard, so all orders must be present to sign for deliveries. However, customers can choose from either 5-minute or 15-minute assembly options, with the extra option to choose express shipping or a specific appointment time. 15-minute assembly is sent via parcel shipping, arrives in 7 - 8 business days, and is the cheapest, incurring fees of $99 (or $119 if you want to choose a specific 2-hour appointment for delivery). 5-minute assembly options, meanwhile, are sent via freight shipping and so are more expensive, coming in at $149 (or $199 for express delivery). These options arrive in 7 - 14 business days or 2 - 10 business days respectively.
What brands does Upway stock?
Customers can find a range of brands of bikes and e-bikes for sale through the Upway website, including Aventon, Brompton, Gazelle, Specialized, Stromer and more. You can find a full list of the brands Upway sells through its website, where you can search the alphabetical list of brand names manually or use the site's filter search tools to narrow down your options.
Does Upway sell UL certified bikes?
Yes, customers can find a dedicated section for bikes certified by Underwriters Laboratories (UL) on the Upway website, making it easy to find approved models that meet New York's e-bike safety standards.
What is the Upway return policy?
Customers can send items back to Upway if they are not happy, so long as they do so within 14 days of receiving their order. The brand will arrange and cover the cost of returns shipping, but a returns fee will be deducted from your refund total ($250 if you live in NYC, or $350 if you live anywhere else). However, once Upway has received your return, you'll be sent a discount code for $200 off a new e-bike that's valid for two weeks in case you want to buy a replacement. To get started, either use the live chat feature or email helpdesk@upway.shop. Note that items must be returned in their original condition and packaging, and any bikes must have been ridden less than 10 miles to be eligible. Clearance sale items are not eligible for returns.
Hints and Tips
Shop the sales: Upway runs sales throughout the year, with the biggest discounts up for grabs around key holidays. These events can knock as much as $1500 off selected bikes. Keep an eye out around holidays such as Black Friday and Labor Day for chances to save big.
Buy certified used: Upway stocks a wide range of certified used bikes which are all subject to the brand's 50-point inspection test to make sure they are like-new. All used bikes are offered with a 1-year warranty to protect against faults as standard, plus prices are up to 60% lower than buying brand new, making it a handy way to save if you don't mind a little cosmetic wear and tear.
Refer friends to Upway: If you know someone who is in the market for a new e-bike, you can refer them to Upway to net both of you discounts on your next orders. Simply head to the brand's dedicated referral page, then provide your name and email address to be sent a unique referral link. Send this to your friend, and when they make a purchase through the link, they'll get $100 off. As a thanks, you'll also be sent a code for $50 off your next Upway order.
Sell your old e-bike: If you're swapping out an old bike and want to make a little money back, you can sell your bike to Upway. Just provide some info on the make of your bike through the dedicated page on their website to see how much they'll buy it for. If you're happy with the quoted amount, let them know and the brand will cover the cost of shipping. You'll receive the money direct to your bank account via bank transfer, as well as a one-time coupon for $150 off your next purchase, helping you save on upgrade costs.
Join the newsletter: Want to stay up to date with the latest news from Upway? Sign up for their email mailing list free of charge through their website. Just provide your email address to start receiving regular updates on products, promotions and brand-related news so you can find out about any new ways to save as soon as they're available.
How to use Upway coupons
1) Find one of the Upway coupon codes that you want to use from the list at the top of this page.
2) Click "Get Code" next to the offer you've chosen to reveal your unique code in a new tab.
3) Copy that code to your clipboard for later, then head back to your old tab.
4) You will arrive at the Upway website, where you can start shopping for the bikes & accessories you want to buy.
5) Once you've added the items you want to your cart, proceed to the checkout.
6) Look for the coupon code field at the checkout, then paste your code into the box and click "Apply".
7) Check that your order total has changed, then continue to place your order as normal.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
