FAQs
Does Steelcase offer free Australian delivery?
Steelcase's 'Knocked Down Self-Assembly Delivery' service is free within ACT, Sydney Metro and Melbourne Metro areas. In SA, this service is priced at AU$29, while in WA/Tas/NT it will set you back AU$99.
Meanwhile, 'Fully Assembled Delivery' is also available for a flat fee of AU$54, but only in Sydney and Melbourne metro areas. Unfortunately, Steelcase does not offer any shipping to Qld, where its products are handled by registered dealer ARKI Environments.
Alternatively, those close to Sydney and Melbourne metro areas can opt for free local pickup from one of Steelcase's physical stores.
How long does delivery from Steelcase take?
Delivery times are not provided with orders from Steelcase's website. Instead, a member of Steelcase's customer care team will contact you within 5-7 business days of your order to confirm a delivery date.
Does Steelcase accept returns?
Yes, Steelcase accepts returns within 14 days from the day of delivery. Items eligible for refund will be classified as either Faulty, Non-Faulty (meaning you've simply changed your mind), or Damaged on Arrival (DOA). For Non-Faulty returns, a fee of AU$119 will be incurred.
To arrange a return, simply contact Steelcase's customer service team. Once the return is approved, it must be shipped back to Steelcase with 14 days of the approval date. If your returned item arrives after the 14-day period, it will be refused. For more information on returns, you should refer to Steelcase's refund policy.
How do I contact Steelcase?
Steelcase's Australian customer service team can be contacted via telephone on (02) 9660 5511. Steelcase can also be contacted via email at shopau@steelcase.com, or you can submit a customer query in the Contact section of the Steelcase website. If you're in Sydney, you can also book a visit to the Steelcase showroom.
Hints & tips
Check Steelcase's online store for offers: Occasionally, Steelcase will list promotional offers on its website, including discounts on selected products. You will also see Steelcase taking part in the annual Black Friday and Boxing Day sales.
Sign up to the newsletter: To make sure you don't miss out on any sales and promotions, it's a good idea to subscribe to Steelcase's mailing list. That way, you'll be the first to know when a new promotion starts.
How to use your Steelcase discount code
1. Select the Steelcase promo code you want to use and click "Get Code" to reveal it.
2. Copy the code to your clipboard, then go to the Steelcase site.
3. Add the items you want to purchase to your cart, then click the cart icon in the upper right corner to start the checkout process.
4. Make sure your order summary is correct, then click on the "Discount code” option below the subtotal and shipping fees.
5. Paste your promo code in the "Discount code" box and click Apply to to subtract discounted amount from your order total. Continue with the rest of the checkout process to finalise your order.
6. If your order total didn't change, it means your promo code is no longer valid or does not apply to the product you wish to purchase.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers and our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in Sydney) also sources exclusive codes and sales info directly from some of the biggest retailers in Australia.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our coupons team to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
Unless otherwise noted, to ensure that all listed discount codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible — any expiry dates or terms and conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text — you’ll be able to click this to expand this section for more details.
What to do if a discount code doesn’t work
We take care to only list tried and tested discount codes on our pages, so all coupons should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms and conditions, sometimes retailers change these before we can update our pages.
Should a code fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (such as "10% off selected tablets"). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing ecommau@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from discount codes through a commission-based model. We have agreements in place with each retailer on our site – for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our readers money without charging you a thing. You won’t pay a cent to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
