Best NBN plans for seniors: top internet options for over 60s

Meme image of old woman looking confused while looking at a computer

(Image credit: Imgflip)

If Nan or Grandad needs a new home internet plan, there's never been a better time to sign up for a dedicated Seniors NBN plan or bundle.

You may be surprised to learn that some of the best NBN providers have dedicated discounts and plans for seniors, which often combine home broadband and phone lines in one package.

More often than not, it makes sense to bundle these services, as the average pensioner isn’t going to need an NBN 1000 plan — but they may want to call you three times a day to ask you how to log into their Netflix account.

For most providers, NBN senior plans are focused on lower, more basic NBN speed tiers, such as NBN 12, 25 and 50 plans. Of course, if your grandparents or older relos want to get stuck into some 4K content on a streaming service or two, then they’ll want to look into signing up for some of the best unlimited NBN plans, that typically offer faster speeds and uncapped data.

What to look for in an NBN seniors plan

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Speed

When shopping around for an NBN seniors plan, there are a few things you want to keep in mind, besides the cost and included services. As we’ve previously said, it’s unlikely someone over 65 is going to need a superfast 250Mbps internet connection (although, if the grandchildren visit a lot, it could be worth considering). An NBN 12 plan, with a typical evening speed of 11Mbps could well be enough, then.

Customer support

Only a limited number of NBN providers continue to support the NBN 12 speed tier, with many opting to support NBN 25 as the lowest possible speed. But, once you’ve decided which is the best speed tier, you need to think about the customer support once you’re up and running.

Aussie Broadband and Mate, for example, both provide 100% Australian customer support teams. In fact, both retail service providers (RSPs) score well for their customer support on ProductReview. Without wanting to cast a generalisation, the older generation are less likely to be tech savvy, so having excellent customer service who can talk through various processes clearly and patiently is a must for seniors.

Bundled services

Just because someone is a member of the older generation, doesn’t mean they can’t enjoy the very best TV, movies and sports from around the world. But, navigating between various apps and signing in with different passwords can be far from enjoyable.

To help with this, some NBN providers offer a simple, one account service that bundles a number of the most popular streaming services into one package. They’re all paid for via one monthly payment too, streamlining the entire process.

If this sounds like a service you (or your grandparents, if you’re looking for them) could benefit from, it’s another feature worth looking out for.

Best NBN plans for seniors

As mentioned above, some Australian NBN providers have dedicated plans for seniors and pensioners, or offer discounts for people with a seniors card, making them a perfect first stop to getting internet in your home.

Some other NBN providers may offer a discount for people with a Seniors Card, Pensioners Concession Card or a Veterans Card, but they’re not always guaranteed. If there’s a particular NBN provider you wish to sign up with, it’s always worth contacting them to see if they can offer any additional discounts.

We’ve done our research and have determined the following to be the best NBN plans for seniors.

Aussie Broadband | NBN 12 | Unlimited data | PAYG phone | AU$55p/m

Aussie Broadband has senior NBN plans that are available to anyone aged 60 and over and include a couple of exclusive deals. The first plan, mentioned here, includes an NBN 12 connection and unlimited data with a sizeable AU$10 discount for seniors. Aussie Broadband also offers an NBN 12 plan with 100GB data and unlimited calls as an exclusive to seniors.

However, since all of Aussie Broadband’s plans come with VoIP calls included for free, the plan here with casual phone use is our recommendation. The telco’s customer support team is open from 8am until midnight, seven days a week, meaning there should always be someone on hand to help you get online and learn how to use VoIP software such as Skype or FaceTime.

Alternatively, while without the benefit of a seniors discount, Aussie Broadband’s NBN 25 plan, with 25Mbps download speeds, is available for AU$75p/m and the same customer service perks.

Total minimum cost: AU$55 | Yearly cost: AU$660

Mate | NBN 25 | Unlimited data | Unlimited national calls | AU$49p/m (for 6 months, then AU$79p/m)

While not aimed specifically at pensioners, Mate does offer a seniors-friendly NBN and home phone service that uses VoIP (you can read more about VoIP in the FAQ section at the bottom of this article). Right now, you'll save AU$30p/m for the first six months — that's AU$180 — before the price increases to AU$79p/m.

Mate’s NBN includes unlimited calls to local, national and mobile numbers, but you will still need to pay an additional AU$9p/m charge for international calls using the VoIP phone service.

Mate’s customer service team is based in Australia and can be contacted via email or live chat, weekdays until 7pm and on weekends until 5pm.

Total minimum cost: AU$49 | Total cost for first 12 months: AU$768 | Yearly cost after discount: AU$948

Flip | NBN 25 | Unlimited data | PAYG calls | AU$39p/m (for 5 months, then AU$55.90p/m)

Flip NBN for seniors presents even greater value than its already well-priced NBN plans. Flip offers speeds from 12Mbps through to 50Mbps for its senior plans, so should you need extra speed at a discount, you have the option. We've selected the 25Mbps plan here, as it should offer more than enough speed for most senior users.

You can also add on a home phone call package, with three options to choose from. The Basic AU$3.30p/m package requires you to still pay per call or per minute, depending on if its local or national, while the AU$15.95 Bonus grants you unlimited calls across local, national and mobile. International calls are charged no matter which phone bundle you choose.

Please note, that to take advantage of Flip's senior discounts, you will need to present an eligible identity card.

Minimum cost: AU$39 | Total cost for first 12 months: AU$586.30 | Yearly cost after discount: AU$670.80

Any other options?

When you consider seniors are likely to become more confused by the NBN, and so will need efficient support, we feel poor quality customer service isn't up to par to recommend. This means, that while some providers may offer affordable NBN plans for seniors, they ultimately didn't make this list as they provided customers with not-so-great support — we're looking at you, Pennytel.

While the telcos we have mentioned above offer plans targeted directly at seniors, it doesn’t mean you can’t shop around further. Some of the major NBN providers in Australia, such as Telstra and Optus, provide a phone line for free (although they may still charge to make phone calls) and because of their notoriety, should provide a reliable service. They may cost a little more each month, but the reliability could be enough to make it worthwhile.

With this in mind, we’ve rounded up some of our other favourite NBN deals that could be the perfect option to get seniors online.

Spintel | NBN 25 | Unlimited data | PAYG phone | AU$47p/m (for 6 months, then AU$59.95p/m)

Offering one of the cheapest phone and internet bundles we've seen, Spintel's NBN 25 offering isn't necessarily marketed towards seniors, but it provides astonishing value for a low cost.

You can include a phone line to your plan for AU$0 per month, for free incoming calls and pay-as-you-go outgoing calls. But if you prefer to call the grandkids (because they often forget to call you), you can add on unlimited national and mobile calls for AU$10p/m, too.

Plus, the telco has received some major positive reviews online and was awarded a 2023 Experts Choice Award by our colleagues at Mozo.

Total minimum cost: AU$47 | Total cost for first 12 months: AU$641.70 | Yearly cost after discount: AU$719.40

Telstra | NBN 25 | Unlimited data | Unlimited calls | AU$89p/m

Telstra doesn’t offer dedicated seniors plans, but they do offer a solid NBN 25 plan that includes everything a senior could need, plus a few extras. Firstly, the 25Mbps speed with unlimited data will be more than enough for basic web browsing, emails and even some video calls with family.

Secondly, Telstra NBN plans come with unlimited calls to local, national and Australian mobile numbers as standard. The AU$85p/m pricing is here is more than AU$20p/m more expensive than the equivalent bundle from Flip (mentioned above) but you do also get quite a few extras thrown in for free.

These include two months of Binge, three months of Apple TV Plus, four months of Spotify Premium and 12 months of Kayo Basic. So, even if you don’t necessarily need access to a wealth of video, music and sports content, you can keep the grandkids happy when they come to visit.

Total minimum cost: AU$89 | Yearly cost: AU$1,068

Optus | NBN 50 | Unlimited data | AU$10 minimum for calls | AU$89p/m

Optus doesn’t offer any senior-specific plans either, but its plans are cheaper than Telstra. This NBN 50 plan is on par with Telstra's plan above, delivering faster speeds for the same price. All Optus plans now come with a modem included, so this plan will come with an Ultra Wi-Fi Gen 2 router.

You don’t get much else included for the price (Optus now charges for its Optus Sport service) but you can add a phone line onto your package for a minimum of AU$10p/m. You will need to provide your own phone, but the AU$10 package grants you unlimited calls to Australian numbers and 500 calls to 13/1300 numbers each month.

Adding on this package brings the total price to AU$99 per month for the first six months, which is pretty pricey if you ask us. International calls can also be added for an additional AU$15p/m. If you do require a home phone service, we would suggest looking at some other NBN providers before deciding, but if you just need a reliable NBN connection, Optus is still a viable option.

Do note though, that Optus will charge you an AU$8.50 fee for the modem if you disconnect before 36 months.

Total minimum cost: AU$395 (including modem) | Yearly cost: AU$1,068

Exetel is frequently one of our favourite NBN providers here at Tom’s Guide, offering a stellar combination of consistently good speeds and good value. Exetel’s NBN 25 plan is available with standalone broadband for AU$53.99 for the first six months, but we’ve added on the AU$10 unlimited call packs.

This gives unlimited calls to Australian numbers, including mobile, along with unlimited international calls to 12 destinations, including the UK, USA and New Zealand.

To add to this insane value, you can bundle your service and include the telco's Slash My Bill service, which slices AU$5 off your broadband bill every month. This should bring the monthly price down to AU$58.99p/m, so your bill won't change after the first six months are up. What a win!

Total minimum cost: AU$58.99 (including calls pack)| Yearly cost: AU$707.88

Tangerine | NBN 25 | Unlimited data | Optional calls pack | AU$47.90p/m (for 6 months, then AU$67.90 p/m)

Tangerine regularly comes up as one of the most affordable NBN providers and that’s certainly the case here. Tangerine’s NBN 25 plan is one of the most affordable on the market, and you can choose to add on a calls package for an extra AU$10p/m.

The calls package only includes national calls and calls to mobiles in Australia. Calls to 13/1300 numbers are charged at 45c per call and international calls are only supported for 20 countries, and each charged at individual rates.

Total minimum cost: AU$47.90 | Total cost for first 12 months: AU$694.80 | Yearly cost after discount: AU$814.80

NBN for seniors FAQ

Do pensioners get a discount on NBN plans?

Senior discounts on NBN plans will vary between providers. On the whole, there aren’t any discounts for seniors and pensioners, however some NBN providers such as Aussie Broadband and Flip do have some exclusive NBN plans for people with a Seniors Card.

But while these exclusive plans may look appealing and offer everything you need, you may be able to get a faster NBN plan for the same cost or less, if you don’t require a home phone service.

What is VoIP?

VoIP is a term and technology you may be unfamiliar with. It stands for Voice over Internet Protocol and allows you to make phone calls using an internet connection, as opposed to the traditional method of copper wiring.

VoIP calls can be made for free, or can come with a charge. Calls made using services such as Skype, Viber or WhatsApp are free, but these need to be made to accounts using the same service. If you want to make calls to landline and mobile numbers using VoIP, then you will have to pay.

While VoIP is more likely to be used in a business setting, it has a number of benefits for residential customers. The biggest being an improvement in call quality thanks to a feature called HD Voice. VoIP calls also have increased security to prevent them from being hacked or intercepted.

If you have a mobile phone, then some providers may offer Wi-Fi calling. This feature is similar to VoIP, in that it uses the internet to make and receive calls, but these calls will nearly always be free (actual charges may differ between network operators). However, they rely on you having a strong Wi-Fi connection.

Does Telstra have a seniors discount?

Telstra doesn’t offer a seniors discount on its NBN plans, but does offer a AU$10 discount on its Ultimate Voice home phone plan (without NBN), bringing its price down to AU$45p/m.

Otherwise, Telstra does offer a AU$65 starter internet plan with unlimited national calls for seniors looking to access the web via an NBN alternative.

Lucy Scotting is a digital content writer for Tom’s Guide in Australia, primarily covering NBN and internet-related news. Lucy started her career writing for HR and staffing industry publications, with articles covering emerging tech, business and finance. In her spare time, Lucy can be found watching sci-fi movies, working on her dystopian fiction novel or hanging out with her dog, Fletcher.

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